With a new macOS out there, some Mac users have encountered Mac Mail problems following an attempt to update to macOS Catalina.
Why is Mac Mail not working?
If you are experiencing any of the problems listed below, we’ve got fixes to get your Mac Mail working as it should. Despite numerous improvements from the previous operating system, there weren't too many changes made to the Mail App in Catalina.
In the case of the Mail app, ‘Envelope’ files are another set of files that sometimes need refreshing to resolve the crashing issue. Please follow each of the steps below and remember to restart your MacBook. Remove Your Mail App Preference Files. If you have an instance of the Mail app running on your macOS High Sierra, exit out it. Dec 03, 2018 'I have Outlook set up, but I need help with something in the app.' - See Open an in-app Outlook support ticket and click on 'Contact Support' to see how you chat with agents in the app. 'I need troubleshooting help for setting up my email.' - See Troubleshoot email setup on mobile. Apple Mail – Import location. Once the recovery data is downloaded, unzip it, and restore it or copy it back to the proper location. Then import inbox.mbox and it will appear below in the Apple Mail client interface. Apple Mail Imported mail is burried below in the left mail. Outlook 2016 for Mac – Accounts.
However, there have, and were numerous reports of the app crashing or unexpectedly quitting, which is why fixes and workarounds are currently needed to ensure the Mail app works as it should.
Here are a number of problems and 12 fixes for those who've encountered unexpected issues with Mac Mail.
1. Mail not launching since macOS Catalina update
This is one of the most common problems people keep encountering, and it seems the fix is pretty simple too.
Fix: Launch the Mac Mail app from your Applications
If Mail launches that way, drag the icon out of the Dock. Once that has vanished, drag the icon — a copy of it will be made —back into the Dock. Then close Mail and attempt to open it again via the Dock. Providing that works, your problem is fixed.
Tip: Control + Click the Mail app icon to reveal 'Open' command in the context menu.
2. Mail crashing or running slow
Now, if the above solution doesn't work and Mail is either crashing or running slowly, there are other ways you can get it working smoothly again. No one can be without access to email for too long!
![]() Fix 1: Force Quit the Mail app
Do this the usual way, and if that doesn't work, move onto the next step.
Fix 2: Restart Mail using the Activity Monitor
Fix 3: Delete saved Mail states
If the solutions above don't work, let’s start to clear out some prior-state files on your Mac.
This requires going into your hidden Library folders.
Important: Back up the mentioned folder so you can put it back if something goes wrong.
If that has worked, you can restart Mail and it should be running smoothly. If not, there are other solutions below, and some that don't involve quite so much digging within Library folders and files - which aren't always so easy to find for those who aren't Mac power users.
3. Mail folders missing
In some cases, these problems have caused Mail folders to go missing - without those the app won’t work, so there are solutions to these that most users can manage without too much difficulty to get the Mail app working again.
Fix: Check your Mail Connections
4: Mail app is slow
Sometimes your Mail is slow because it has to deal with tons of open windows buried beneath other apps.
Fix: Merge Mail windows
Specifically for this your email client has a lesser-known command called 'Merge All Windows'.
Click on Mail > Window Now, choose 'Merge All Windows' Close the redundant windows to minimize the impact on your Mail's memory. Hopefully, it will get snappier. ![]() 5: Mail app junk
As outlined above, there are a number of fixes for Mail not working. Some of them require a certain amount of technical confidence and know-how. It is also worth noting that deleting the wrong folder or file within Library could disable another app accidentally. But, luckily, there's a software that can do all the fixing for you.
Fix 1: Repair Mail settings with CleanMyMac X
CleanMyMac X is a Mac maintenance app that is notarized by Apple. It's developed by MacPaw, the makers of various productivity tools for Mac. The latest version of CleanMyMac has tools that help you troubleshoot Mail, beyond other things.
Now, if you click Scan, the app will search for unnecessary files in Mail it can delete.
Troubleshooting Mac Os
Now open Mail again — it should be working as good as new.
Fix 2: Reset the Mail App (nuclear option)Microsoft Mail App Problem
One of the quick fixes that works in 99% of the cases is to “reset” the Mail App. I use CleanMyMac X for this operation. It doesn’t delete the program itself but brings it back to its default state. This operation solves many app conflicts and incompatibilities. Also, your user files stay safe and are not being affected.
To enable this feature you need to do one preliminary step: open CleanMyMac X Preferences.
Have you installed CleanMyMac X? Ok, let's go.
Click CleanMyMac X (in the upper menu) > Preferences. Click on Ignore List and choose Uninstaller. Uncheck 'Ignore system applications' box.
We've just allowed CleanMyMac X to reset your Mail app.
The reset procedure:
As we mentioned above, CleanMyMac X is a really useful Mac performance improvement app. It comes with a whole load of features and tools that improve how a Mac runs, and can get your Mail app up and running again without stress or it taking very long. Hope you are receiving mail again — stay tuned for more Mac tips.
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November 2020
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